Our Services

Comprehensive IT infrastructure solutions tailored to your business needs

Service Categories

Hardware Maintenance

Our comprehensive hardware maintenance services ensure your critical IT infrastructure remains operational and efficient. We support all major server, storage, and network equipment brands with certified technicians and genuine spare parts.

  • 24/7 on-site support with guaranteed response times
  • Manufacturer-independent service for all major brands
  • Certified technicians with extensive experience
  • Comprehensive spare parts inventory management
  • Preventive maintenance programs
  • Remote diagnostics and troubleshooting
  • Equipment lifecycle management
  • E-waste recycling and disposal services

Hardware Sales & Procurement

Source brand-new and certified refurbished servers, storage, and networking gear with full warranties and deployment-ready logistics tailored to your sites.

  • Global vendor and broker network for new & refurbished stock
  • Certified testing with extended warranty coverage
  • Rapid logistics and configuration to your specification
  • Lifecycle buyback and trade-in programs

Software Support

Expert software support across multiple platforms and applications. Our team provides comprehensive assistance for operating systems, enterprise applications, and specialized software to keep your business running smoothly.

  • Multi-platform operating system support
  • 24/7 helpdesk with expert technicians
  • Remote troubleshooting and diagnostics
  • Patch management and security updates
  • Software license optimization
  • Application performance monitoring
  • Backup and recovery solutions
  • Migration and upgrade assistance

Network Services

Complete network infrastructure management and support services. We ensure your connectivity remains robust, secure, and optimized for peak performance across all your business locations.

  • 24/7 network monitoring and management
  • Security implementation and management
  • Performance optimization and tuning
  • Disaster recovery and business continuity
  • Capacity planning and scaling
  • Wireless network deployment and management
  • Cloud connectivity solutions
  • Network documentation and auditing

Service Level Agreements

Choose Your Response Time
Flexible SLA options to match your business requirements
STG-ALU
Parts only NBD Spare Parts Service
  • No on-site technician intervention
  • Sending of spare parts NBD
  • Cut-off for spare parts deliveries Mon - Fri 2:00 p.m.
  • Availability Helpdesk Hotline: Business days from 8:00 a.m to 5:00 p.m.
Get Quote
STG-BRONZE
5x9xNBD Standard Support
  • On-site deployment of the technician within the next working day after fault diagnosis
  • Availability Helpdesk Hotline: Business days from 8:00 a.m to 5:00 p.m.
Get Quote
STG-SILVER
5x9x4 Priority Support
  • On-site deployment of the technician within 4 hours after fault diagnosis
  • Availability Helpdesk Hotline: Business days from 8:00 a.m to 5:00 p.m.
Get Quote

Frequently Asked Questions

What makes STG different from OEM support? +

Unlike OEMs who focus on selling new equipment, we provide unbiased, manufacturer-independent support that extends the life of your existing infrastructure while reducing costs by up to 70%.

How quickly can you respond to service requests? +

We offer flexible SLA options from 24-hour to 15 minute response times, depending on your business requirements. Our premium service guarantees on-site technician dispatch within 4 hours.

Do you support all equipment brands? +

Yes, we support all major brands including Dell/EMC, HP, IBM, Lenovo, Fujitsu, Cisco, NetApp, Oracle, and many others. Our technicians are certified across multiple vendor technologies.

What geographic regions do you cover? +

We provide services across Germany, Austria, Switzerland, and other major global markets. Our network of service points ensures rapid response times throughout our coverage area.

How do you ensure service quality? +

We maintain a 99% SLA fulfillment rate through certified technicians, genuine spare parts, comprehensive training programs, and continuous monitoring of our service delivery performance.